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Hugs & Hangers

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Hugs & Hangers

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Terms and Conditions

Thank you for shopping at Hugs & Hangers.com!

Our top priority is to ensure that our customers have a delightful shopping experience. We offer a wide range of luxury designer wear clothing, which are available on our secure and user-friendly platform. Our team is dedicated to providing excellent customer service and is always available to assist our buyers with any concerns related to orders or the website.


1. Subscription:

You can sign up for free on our website and enjoy exclusive benefits as a member.

  • Tracking the order
  • Don't have to enter your details multiple times on each order
  • Promotional discounts and offers
  • Heads up on new collection
  • Reward programs and coupons


2. Electronic communication:

We require your consent when communicating with us through our website, e-mails, or phone to receive our messages periodically.


3. Inaccuracy of the content:

At Hugsandhangers, we make every effort to ensure that the product and pricing information displayed on our website is accurate and up-to-date. However, in the event of any typographical errors or inaccuracies, we reserve the right to modify or correct the product data, including pricing and information, at our own discretion. Please note that any orders placed for such products may be canceled unless they have already been dispatched.


4. Security:

We implement security measures such as encryption and physical security to protect against unauthorized access, alteration, disclosure, or destruction of data stored in our servers and systems.


5. Updates to these policies:

The terms of this Privacy Policy are subject to change and may be updated periodically. We will inform you of any significant changes to this Privacy Policy by posting a notice on the homepage for a reasonable period after such changes are made and by updating the "Last Modified" date at the top of this Privacy Policy. We recommend that you check this page regularly for any updates. If you continue to use this Site after changes to this Privacy Policy have been posted, this will indicate that you accept the new terms.


6. Governing law:

This Privacy Policy and our privacy practices are governed by the laws of the State of California within the United States of America. We do not claim that this Privacy Policy and our practices comply with the laws of any other country. If you are visiting this site from outside the United States, you do so voluntarily and are responsible for complying with your local laws, if applicable. By using our site, you agree to the transfer and use of your information outside your country if you reside outside of the United States.


7. Use of your personal Identifiable information:

When you visit our website, sign up for our mailing lists or newsletters, register for any of our programs or events, place an order, or contact us for other similar business purposes, we may collect some personally identifiable information from you. This may include your name, address, email address, phone number, or credit card information. Additionally, we may ask for additional information. We collect this personal information to process your requests, communicate with you about your orders, keep you informed of new products and special offers, and improve the quality of our online guest services. If you don't want to receive this kind of information via email, you can easily unsubscribe online.



Returns, Cancellations, shipping policies

In case the buyer wants to return a product, which is not custom made / (product made to order), please email us at pooja@hugsandhangers.com or call us at our customer service number: +19257336933

Our office hours are 10:00 a.m. to 6:00 p.m. Pacific Time, Monday through Friday. We are closed on major holidays. Outside these hours, please leave a message, and we will get back to you as soon as we can.


Return and Refund Policy:


  • RETURNS are accepted within 14 days of delivery for a full refund of the selling price, less any shipping costs or other adjustments. 
  • The original shipping charges and other duties will not be refunded.
  • The product must be returned to us within 14 days from the date it was shipped to the buyer
  • The product must not be (Used/Damaged/washed)
  • The Hugsandhangers is not responsible for any damage caused in return transit of the product
  • The product must be returned with all the tags attached in its original condition along with all packing materials and Receipt 
  • Buyers can exchange an alternative product other than a product made to order, and the same return policy conditions apply 
  • Return shipping cost is not free. The buyer should bear the return shipping cost.
  • Refunds will be processed once we receive the goods back and will be made in the original method of payment. Currently, refunds take 7-10 business days to process.
  • EXCHANGES are processed once we receive the returned goods. We do not charge for shipping on exchanged orders within the US.
  • We are not responsible for return shipping on any orders and are not able to reimburse for shipping charges.


Cancellation Policy:


  • An Order can be canceled within 24 hours of placing the order
  • Buyers can exchange an alternative product within 24 hours of placing the order.


Shipping Policy:

  • International orders other than India typically take 1 to 4 weeks for delivery to most countries, not including processing times.
  • Our shipping costs are calculated based on the size, weight, and destination of each shipment. 

 



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